Hello,
We are keen to understand how other organisations go about taking card payments for bookings over the phone whilst staying fully PCI compliant. For our organisation, having the option where a customer can speak to an agent to make a booking, and then finalise the booking over the phone by taking payment is essential.
Suggestions we have been given include sending text messages and asking customers to click a link and pay on their smartphone, whilst on the call to a customer assistant. Another suggestion is e-mailing out a link for the customer to pay online. We don’t believe this is a feasible solution for our business in the short term.
We would be very interested to hear of how you have your call centres set up for card payments via phone? We are using Tessitura Merchant Services and Adyen.
Hi Colin thanks for your post - wondering if it could be useful to cross-post to the Payments & Transactions Community group? Hopefully you'll receive a response over there. For EU-specific there's also the EU Ticketing Community. - Gill Tasker, Community Manager
Thanks Gill - I have posted on the Payamens and Transactions Community.