Hi all,I have been given a tough task here and want to know what may be possible with this.We sold out of a lot of events at our last festival and therefore had a waitlist implemented for any returns, which there were a couple. However, for a few events a large number of customers did not appear showing an emptier venue than we would have liked!I am wondering, does anyone have a system in place that allows you to fill up those seats (with paying customers) for when people don't appear?We use allocating seating which we would rather not change as GA seating would cause a lot of queueing in an area where we don't want it.I believe other organisations have done a resell process where customers can return there tickets and if we resell it then they get their money back.I am looking into this as I understand that will help for people who tell us in advance that they can't make it.The issue is, I am meaning more the customers who don't tell us and just don't appear.
Is there any other option other than just selling tickets on the door for anyone who is hoping they can get in?That could create a problem though where someone shows up late and we have resold their seat...Any help here would be appreciated but I understand this is potentially an impossible answer.Cheers
Following because we have this issue too! We want to go back to offering our Sunday concerts online, but our biggest issue is that members (who the concert is free for) would reserve seats and then never show up (because it's free so who cares), so we couldn't sell it to another person.