Hey all! I am having some issues with unseated seats and was hoping someone would know a new or different place to find them. Season Manager says we have 47 tickets that money has been collected for but are not seated. I have tried running the Package Seating Report and Single Sale Order Listing to no avail. I have also tried looking in the order search screen but yet again, nothing. I would really like to find these and get the money and tickets where they need to go. Thanks for any help you can give!
Lea Ann ReedManager of SalesKansas City Repertory Theatre
Amanda is correct. The Collected Resv/Unseated row includes reserved, partially paid seats. Here’s the relevant excerpt for the pretty new Season Overview doc:
Collected Resv/Uns – Unseated partially and fully paid seats and partially paid reserved seats. The amount is the paid amount for counted seats, not the full value of the seats. As with other sales figures, revenue is broken out between Ticket Price category price maps and all other price map categories.
You can find the whole document here, so no one has to spend eons trying to figure out any of those figures again. J I might have thought of Amanda’s great suggestion the last time I posted had I reviewed the document myself.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com