Hey all! I am having some issues with unseated seats and was hoping someone would know a new or different place to find them. Season Manager says we have 47 tickets that money has been collected for but are not seated. I have tried running the Package Seating Report and Single Sale Order Listing to no avail. I have also tried looking in the order search screen but yet again, nothing. I would really like to find these and get the money and tickets where they need to go. Thanks for any help you can give!
Lea Ann ReedManager of SalesKansas City Repertory Theatre
Hi Lee Ann,
Are you sure that Season Overview is up to date? At the bottom of the Season Overview screen it says when the data was last refreshed. If the Season Overview procedures have stopped running someone may have taken care of those seats since it was last updated.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
It is also possible it is not reserved unseated. That line also displays the $ amount of partial payment on partially paid seats (I think, somebody correct me if I'm wrong). So if you have a seat worth $50, and $5 of it is paid, it's an unpaid seated (and the whole seat and $50 are up in Reserved Unpaid, but the $5 received is down in Collected Res/Uns, if I'm remembering right. I spent eons once figuring out what made up that number. So it might be true that you have no unseated tickets. Those might be the fractionally paid seats.