Hello,
I have the maximum quantity set to 10 tickets for our Timed Admissions on TNEW, but we've had people simply going back and adding the same performance multiple times to get around it. Today we have a group of 32 who went back and added the same perf 4 times to the cart to get around it. We really need groups this size to contact our visitor services manager so we can be prepared for them. Has anyone found a way to limit per perf or order and not just per line item? I know v16 can do this for member tickets, but I'm wondering what the point the max quantity is if you can just keep going back and adding the same perf over and over to get around it.
Thanks!Anne RobichauxCRM AdministratorThe Historic New Orleans Collection
We have patrons do this too - in the same order and in multiple orders! On shows that we have imposed a limit such as 2 tickets per household, we have made sure that we have a message that says that patrons who order more than the maximum may have the additional orders cancelled and refunded without notice. And then we periodically check to see if any have placed multiple orders. But that only works if it's for one or two events in the season - wouldn't want to have to do that on a daily basis!