Wondering if anyone else has seen this before. We have a rule-based order-level fee. It is set to apply to all pkgs and all perfs in a season, all delivery methods, but only one MOS, and specific pricetypes. Applies to sales only. I've heard from three separate users that it's suddenly not always applying itself. It's been in use for 10 months and no one has noticed this before two days ago. In each case I checked and the pkg, perf, pricetype, MOS, season were all such that the fee ought to apply for the orders in question. I tried to reproduce it, using the same pkg, perfs, pricetype, mos, delivery method, order category, order date, everything. And the fee applied as expected.
For the life of me I cannot figure out what the difference was between when I tried and when the box office originally went to process the orders. The only thing the orders had in common were MOS, pkg, and pricetype, but all three are definitely included in the fee's setup. Other orders for the same MOS pkg pricetype combination have been processed in the same timeframe and the fee shows. Any suggestions for where to look? It seems to be totally random and intermittent.
Hi Amanda,
Also check that if you have it set for 'all in fiscal year' that you have the fiscal year setup for the season in TR_SEASON.
I've sometimes forgot this when setting up fee's.
cheers, Dara