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QuickSale Screen - so small!

Kristin Nyquist
$organization

Hello,

I'm curious why my QuickSale screen is so small and how I can fix it. I know there are available times for this performance, but I can't even scroll to see them. Yesterday, I tried the same thing on my colleague's laptop and hers was a little bigger. Does anyone know where this view is controlled?

It's larger on a desktop, but some of our ticketing happens exclusively on laptops so unfortunately switching to a desktop isn't always an option.

Thanks!

Kristin

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  • $organization

    Hello Kristin! This is Margaret Lehtinen with Tessitura Network Support. We’re happy to assist you with this question.  Before I create a ticket, I would like to suggest you try setting Citrix to High DPI on the laptop.  I've put those instructions below: 

    Windows PC:

    1. Go to the Citrix Receiver/Workspace icon in the lower right hand corner taskbar:

     

     

    2. Right click and select 'Advanced Preferences' and then select 'High DPI':

     

     

     

    3. Select 'Yes' to scale the session for high resolution:

     

     

    4. Click 'Save' and restart Citrix by logging out completely and back in.

     

     

    Mac OS for Workspace version 22.10 or greater:

    1. Open the Citrix Workspace app and click on 'Preferences' from the menu:

     

    2. On the General tab, check off the 'High DPI' option:

     

    3. Close the Preferences window and restart Citrix by logging out completely and back in.

    Let us know if that works for you.

Reply
  • $organization

    Hello Kristin! This is Margaret Lehtinen with Tessitura Network Support. We’re happy to assist you with this question.  Before I create a ticket, I would like to suggest you try setting Citrix to High DPI on the laptop.  I've put those instructions below: 

    Windows PC:

    1. Go to the Citrix Receiver/Workspace icon in the lower right hand corner taskbar:

     

     

    2. Right click and select 'Advanced Preferences' and then select 'High DPI':

     

     

     

    3. Select 'Yes' to scale the session for high resolution:

     

     

    4. Click 'Save' and restart Citrix by logging out completely and back in.

     

     

    Mac OS for Workspace version 22.10 or greater:

    1. Open the Citrix Workspace app and click on 'Preferences' from the menu:

     

    2. On the General tab, check off the 'High DPI' option:

     

    3. Close the Preferences window and restart Citrix by logging out completely and back in.

    Let us know if that works for you.

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