So our NSCAN has the annoying defect where it won't let us easily change our attendance numbers on the scanner. After clicking it a whole bunch of times I was able to change the first set of tickets in this group, but no matter what I did I couldn't change the second set (for school tours, their tour and their studio project are billed as two separate performances with two separate line items). So currently it looks like 29 students did the art project, but only 25 went on the tour.
I need to un-attend those 4 kids to have the project match the tour. Is there an easy way of doing this?
Hello Chelsea! This is Yessenia with Tessitura Network Support. We’re happy to assist you with this post. I can see from our records that you’ve also created a Support ticket where we’re working with you to find a resolution to this issue. We’ll post our findings from that ticket in this forum as well, but if you have any other questions or concerns in the meanwhile please let us know.