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Tracking comp tickets for sponsors

Cassie Newman
$organization

Hello all,

We offer a set number of comp tickets to our business sponsors depending on sponsorship level and are looking to streamline our fulfillment process by tracking comp ticket usage for each sponsor in their Tess record. Currently, these comp tickets are requested through and booked by our Subscriptions Manager and we are using an Excel sheet to calculate the updated count of how many comp tickets a sponsor is entitled to based on how many have been requested/used. Has anyone come up with a more efficient solution within Tess for this kind of service?

Thanks!

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  • $organization

    Hi Cassie, 

    It's a bit more lofi than Heath's solution, but we use a voucher system. We build a GA voucher performance, create an order for the sponsor, and seat the number of tickets they're entitled to in that GA perf. You can then either exchange that voucher seat into an actual performance, or mark a recipient in the subline items to denote that ticket has been claimed, and seat the comp in the recipient's account. We have done both depending on the situation, but this is handy because anyone with access to the order can see how many tickets they have left and seat requests in real time. 

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  • $organization

    Hi Cassie, 

    It's a bit more lofi than Heath's solution, but we use a voucher system. We build a GA voucher performance, create an order for the sponsor, and seat the number of tickets they're entitled to in that GA perf. You can then either exchange that voucher seat into an actual performance, or mark a recipient in the subline items to denote that ticket has been claimed, and seat the comp in the recipient's account. We have done both depending on the situation, but this is handy because anyone with access to the order can see how many tickets they have left and seat requests in real time. 

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