Hi all,
Today's question is about ticket limits. Can you tell me if there is a way to enforce ticket limits - either by line item, order or constituent? The only place I can think of that asks for a limit is in an offer, but are there others? I think I know that we need custom code to make this work on the website, but can limits be enforced through the application?
Thanks in advance for your wisdom.
Lesley
There is no way to cut off an offer after a certain number of tickets has been sold. The ticket limits functionality on offers is applied per order (technically per line item), not across a performance as a whole. If you set it to 30 that means you could purchase a max of 30 tickets per order with that offer. Beside all of that, your offer is for the first 30 people who purchase, not the first 30 tickets. I was thinking about adding a CD performance that has only 30 seats that gets unlocked with the promo code, but there wouldn’t be a way to enforce that they also buy tickets to the real performance, at least not without custom web coding.
The only way I can think of to handle this without some custom web coding is to manage the CDs after the fact. So create and promote your source, let however many people want buy tickets, and then go back and generate a list of the first 30 people who bought tickets and manually send them an email saying they won the CD. To get your list of the first 30 people to respond, I would create a list of people who have the promotion for the source and who purchased tickets to the performance. Then stick that list into the Single Sale Order Listing report for the performance in question and sort the results by Created Date. Then just note the first 30 constituent IDs and stick them into a new list to pull the contact data for your email. (If you have a SQL resource it would also be pretty easy to run a query to get you the first 30 all in one step) Unless there is a special price involved with this deal, there really is no need to create an offer and force the constituents to enter a promo code. As long as you promote the source, you can use that promotion to pull the list of people who received the offer. This also assures that you don’t miss anyone who forgets to enter the promo code, which people will if there is no consequence to not entering it (i.e. you don’t get the right price or access to the right performance).
There may be more sophisticated, automated ways of doing this, but they will require custom web coding which is out of my area of expertise and may require more time and money than you have.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com