Hi all,
Today's question is about ticket limits. Can you tell me if there is a way to enforce ticket limits - either by line item, order or constituent? The only place I can think of that asks for a limit is in an offer, but are there others? I think I know that we need custom code to make this work on the website, but can limits be enforced through the application?
Thanks in advance for your wisdom.
Lesley
Hi Lesley,
The only way to enforce ticket limits in the application is through offers. So if an offer is on the MOS and Price Type and a ticket limit set your users won’t be able to reserve more tickets per line item. To use this functionality you must also make a change to the T_DEFAULTS table by adding an entry of ENFORCE_SEAT_LIMIT_FOR_ORDERS with the value set to Yes.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Hello Kevin -
We would like to create an offer whereby the first 30 people who order tickets to a performance receive a free cd.
We would like to send out an email notifying people of the offer and perhaps have them enter a promo code.
Would that be the best way to achieve this?
Is there a way - via a Promo code - to cutoff such orders after the first 30 orders have been done?
And is it possible to pull a list of just these orders - ordered with the promo code.
Finally is there anyway to craft and send an automatic message to the people who have ordered with the promo code confirming the winning of the cd with any special instructions.
thank you,
Sure - all of that is posssible:
1. Create an offer - set the limit and make sure you use a unique appeal and source2. Run your list to look for orders with the appeal / source3. You can create and send order confirmation emails (see appendix of API documentation). These are highly customizable.4. The automatic email may require some custom website work - namely determining if the promo code was used and if so send the appropriate confirmation email from step 3.Those are the broad strokes Good luck!
I'm pretty sure I stole this from someone else a couple conferences ago but I don't remember who. When we've wanted to cut off a promo after a certain number of responses, we've just had a scheduled job that runs periodically, checks how many customers have used the source, and if it's at or higher than the limit it changes the end date on the offer and the pricetype (if it involved a special pricetype) so neither will be available anymore. It's not perfect, since depending on how frequently the job runs and how quickly people respond you might end up slightly over your limit, but it's handy and easy and does not require custom web coding.