Ticket limits?

Hi Lesley,

According to the version 9 release notes, “the web API code does not enforce this limit automatically.”  I tested and found that with everything set up as you described, the limits are enforced through the application, but not on the web.  If your issue is with web orders, I think you will need to contact your web developers.

Lisa

Hi Lesley,

I don’t know if you received an answer about this or not, but the ticket limits are enforced at the time of seating.  Unseated orders can be created and saved with quantities that would violate the limit.

Hi Kevin,

That's what I thought.  So, what am I not doing right??

I set up an offer, attach it to the performance and add it to the TR_WEB_SOURCE_NO table with all of the appropriate MOSs.  If I enter the source code before processing anything else on the order, and then add a lineitem, it defaults to the correct pricetype for the offer (which implies to me that the offer is working).  However, if the limit for the offer is 4, I can still purchase 6 or more tickets.  I did check the Enforce_Seat_Limit table, and it is set to yes.  What have I missed?

Lesley

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Sheehan
Sent: Wednesday, September 08, 2010 12:20 PM
To: Lesley Chaney
Subject: RE: [Tessitura Ticketing Forum] Ticket limits?

Hi Lesley,

The only way to enforce ticket limits in the application is through offers.  So if an offer is on the MOS and Price Type and a ticket limit set your users won’t be able to reserve more tickets per line item.  To use this functionality you must also make a change to the T_DEFAULTS table by adding an entry of ENFORCE_SEAT_LIMIT_FOR_ORDERS with the value set to Yes.

Kevin Sheehan

Documentation & Learning Resources Specialist

Tessitura Network

1 888 643 5778 ext 329 Office

ksheehan@tessituranetwork.com

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!