Exchange Capture Fees

At Seattle Rep, we have a different way of handling downgrade money.  We’ve actually created different payment methods for downgrades (one payment method for each show), and we sell the additional money to that payment method.  In this case, we still count downgrade money as subscription revenue for that show, but the new, exchanged ticket actually only shows the current value of the ticket, instead of the original value.

Christy

Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109 | In Lower Queen Anne at Seattle Center
COMING SOON | God of Carnage Oct. 1-24, 2010 | Three Tall Women Oct. 22-Nov. 28, 2010  
Seattle Rep is closed on Mondays
twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

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Catherine,

We had this same issue.  We do not use a fee however but use a specific price type and price map we named "Downgrade" and made editable, so when they exchange the ticket we can "make" the new ticket the same price as the old.  It keeps the money in the show and helps with end of show reports. Hope this helps.

Lea Ann Reed

Kansas City Repertory Theatre

Hi there,

We are trying to work out how to account for the difference in cost when a customer exchanges a ticket to one that is cheaper than their original. In this circumstance we would not refund the difference to the customer and would like to either account for it as a variable exchange fee or for the difference to go to the show. We've seen a reference to Exchange Capture Fees in the documentation but not enough information for us to put this into action. Has anyone else made these work? Or have you come up with your own way of doing this?

Any help gratefully received!

Catherine

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At Seattle Rep, we have a different way of handling downgrade money.  We’ve actually created different payment methods for downgrades (one payment method for each show), and we sell the additional money to that payment method.  In this case, we still count downgrade money as subscription revenue for that show, but the new, exchanged ticket actually only shows the current value of the ticket, instead of the original value.

Christy

Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109 | In Lower Queen Anne at Seattle Center
COMING SOON | God of Carnage Oct. 1-24, 2010 | Three Tall Women Oct. 22-Nov. 28, 2010  
Seattle Rep is closed on Mondays
twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

Please consider the environment before printing this e-mail  

Catherine,

We had this same issue.  We do not use a fee however but use a specific price type and price map we named "Downgrade" and made editable, so when they exchange the ticket we can "make" the new ticket the same price as the old.  It keeps the money in the show and helps with end of show reports. Hope this helps.

Lea Ann Reed

Kansas City Repertory Theatre

Hi there,

We are trying to work out how to account for the difference in cost when a customer exchanges a ticket to one that is cheaper than their original. In this circumstance we would not refund the difference to the customer and would like to either account for it as a variable exchange fee or for the difference to go to the show. We've seen a reference to Exchange Capture Fees in the documentation but not enough information for us to put this into action. Has anyone else made these work? Or have you come up with your own way of doing this?

Any help gratefully received!

Catherine

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!