Hi there,
We are trying to work out how to account for the difference in cost when a customer exchanges a ticket to one that is cheaper than their original. In this circumstance we would not refund the difference to the customer and would like to either account for it as a variable exchange fee or for the difference to go to the show. We've seen a reference to Exchange Capture Fees in the documentation but not enough information for us to put this into action. Has anyone else made these work? Or have you come up with your own way of doing this?
Any help gratefully received!
Catherine
At Seattle Rep, we have a different way of handling downgrade money. We’ve actually created different payment methods for downgrades (one payment method for each show), and we sell the additional money to that payment method. In this case, we still count downgrade money as subscription revenue for that show, but the new, exchanged ticket actually only shows the current value of the ticket, instead of the original value.
Christy
Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379 SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109 | In Lower Queen Anne at Seattle Center COMING SOON | God of Carnage Oct. 1-24, 2010 | Three Tall Women Oct. 22-Nov. 28, 2010 Seattle Rep is closed on Mondays twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org
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From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lee Ann Reed Sent: Tuesday, September 07, 2010 9:17 AM To: Christy Carlson Subject: Re: [Tessitura Ticketing Forum] Exchange Capture Fees
Catherine,
We had this same issue. We do not use a fee however but use a specific price type and price map we named "Downgrade" and made editable, so when they exchange the ticket we can "make" the new ticket the same price as the old. It keeps the money in the show and helps with end of show reports. Hope this helps.
Lea Ann Reed
Kansas City Repertory Theatre
From: Catherine Bird <bounce-catherinebird5732@tessituranetwork.com> Sent: 9/7/2010 10:33:43
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Hello,
We look after the exchange in a similar way to Seattle Rep with a payment method of Ticket Exchange Overage. However, as we pay royalties on all of our productions, we only have one version of the payment method that then drives into a Miscellaneous Income GL. The revenue accounted to an individual production is lower, but then so are the royalty payments.
Duane
If you're looking to take a tally of who does what which way, we do it the same way as Seattle Rep. We've found it works quite well.
Karen