Hi there,
We are trying to work out how to account for the difference in cost when a customer exchanges a ticket to one that is cheaper than their original. In this circumstance we would not refund the difference to the customer and would like to either account for it as a variable exchange fee or for the difference to go to the show. We've seen a reference to Exchange Capture Fees in the documentation but not enough information for us to put this into action. Has anyone else made these work? Or have you come up with your own way of doing this?
Any help gratefully received!
Catherine
Catherine,
We had this same issue. We do not use a fee however but use a specific price type and price map we named "Downgrade" and made editable, so when they exchange the ticket we can "make" the new ticket the same price as the old. It keeps the money in the show and helps with end of show reports. Hope this helps.
Lea Ann Reed
Kansas City Repertory Theatre