Rankings-MOS Shift for Member & Contributing Member

Lidija Stojanovic $organization over 3 years ago

Hello,

I am needing some guidance on setting up ranking to trigger a MOS shift for our contributing members. Our current setup is:

We have a MOS called Member that triggers TNEW MOS shift for all accounts with active memberships
TR_RANK_TYPE = Member Ranking
TR_WEB_RANKING = Member Ranking, Start Rank=100, End Rank=200, MOS=Member
LP_CUSTOMER_RANK procedure is running to update constituent rankings automatically
Every constituent record with an active membership has a ranking of either 100 or 200.
Values in LTR_CONSTITUENCY_RANKS defines ranking for constituencies. Our contributing members have a rank value of 200, and non contributing get 100 (total of 24 constituencies)

We are wanting to setup a MOS shift on TNEW for our contributing members in order to give them early registration access. I tried to set this up in TEST, but it was not working as expected. Here's what I did:

Set up a Contributing Member Mode of Sale. I made sure all the other MOS setup tabs were correct.
Added the Contributing Member MOS to a performance. Inactivated all other Modes of Sale on the performance.
Added Contributing Member Ranking to TR_RANK_TYPE
Added Contributing Member Ranking to TR_WEB_RANKING and set MOS to Contributing Member. Set the start rank to 200, end rank to 299.
In same table--for the existing Member Ranking, set start rank to 100 and end rank to 199.

When I went to our Test site and logged in as a contributing member, I could not purchase tickets for the selected performance.

What am I missing? Any help on this would be greatly appreciated!

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Neil Cole $organization over 3 years ago

I could've missed it in your explanation, but I think the LOWER the number, the HIGHER the ranking. We use a separate MOS for each separation of rankings (the greater access MOS has a lower number in the rankings table). I think the way you explained it, you are sending them both to the same MOS. Also, are the price type(s) available to that MOS?
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Lidija Stojanovic $organization over 3 years ago in reply to Neil Cole

Hi Neil,

Yes, it looks like we were sending them both to the same MOS. The values originally put into LTR_CONSTITUENCY_RANKS were incorrect. We did not have a unique combination for each constituency, so it wasn't recognizing different rankings.

Thanks for your help!
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Lidija Stojanovic $organization over 3 years ago in reply to Lidija Stojanovic

Neil,

I ran into another sticking point. When I add a contributing membership to a test record, only the contributing member ranking is added. What if I want the constituent to qualify for more than 1 ranking? Is this a modification that has to be made to the procedure?
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Neil Cole $organization over 3 years ago in reply to Lidija Stojanovic

Yes, I believe so. Although, I think they will only see the highest ranked one. I think it goes by the Priority setting in the table. We have our End Rank all set to the same. The only difference is the Start Ranks and the Priority.
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Neil Cole $organization over 3 years ago in reply to Lidija Stojanovic

Yes, I believe so. Although, I think they will only see the highest ranked one. I think it goes by the Priority setting in the table. We have our End Rank all set to the same. The only difference is the Start Ranks and the Priority.
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