Good day all,
We need to export barcode data to a non-Tessitura venue, and have been asked for the following:
I've not used the order export utility in the past, but I'm not sure how to get the data in the format that they're looking for. Any advice would be appreciated! Thanks.
Looks like you are uploading to TM Entry? I did this over a year ago - used the order export utility to do so. I edited the file to only include barcode and TM event code as that was all we wanted for simplicity's sake for this particular event. The import to Entry has to be a .txt file I believe. One thing we ran into is that the barcode symbology that TM would accept was different from the barcode symbology in the data we exported from Tessitura. You may have to work with your (or your partners at this venue) Ticketmaster CSS to add an additional letter/character to the beginning of the barcodes being imported so that the scanners and/or Entry will accept the information. I would recommend creating a test event to work this out in Entry and test scan before attempting to put this into your live event.
Thanks Carlie! Yes, this is for a TM venue. Our first of many events there is in September, and they have asked for test data, so I feel like we have time to get it working, which is super great. What format did you use to send the data to them?