Hi all,
I need help creating a fee / Is this type of fee possible?
I want a balance due after fees that captures a negative total after a performance is deleted from an order, essentially giving that left over money a place to go so it is not returned to the guest, and the order can be "done-ed" with a $0.00 Total Due.
I put a discount on the performance so a portion of the total can be refunded to the guest, but I need to keep the non-refundable portion. The catch is that the performance is not ticketed, so I can't turn the status to TPD and return the seat to free it up. I have to delete the performance from the order.
I've done a couple of tests and so far the fee will either capture the remaining balance after the discount, OR stay on the order after deleting the performance. I can't get it to stay on the order and then capture the negative total, and I'm not sure what I'm missing (and also going crazy looking at it for too long).
A user-defined fee is a last-ditch option, but ideally the fee is triggered automatically for ease in the Box Office.
Any tips?
-Sara
Hello Sara! This is Kelsey with Tessitura Network Support. I can see from our records that you also created a Support ticket for this matter. If you have any additional follow-up, questions, or concerns though, please let us know any time!