Hello everyone,
We have been noticing a significant increase in chargebacks. We've noticed that many are buying the tickets, doing a chargeback, and then selling the tickets. We've noticed that some of the cards being used are actually fraudulent cards. We've heard that this may be happening across the country and I wanted to see who else may be noticing this increase and what you all are doing to combat this problem. Do you have any custom reports you use to find potential broker accounts and then what are you doing with those accounts?
Any and all info would be great.
- Chris
Hi I'm Rosalind from Delaware,
I'm new to all of this and yes, I've been getting a large amount of chargebacks. I truly need help. Luke what do you mean when you state adding a required field for the card's zip code. The patrons buy from our website and they have to complete a profile (zip code included) and the interesting thing is they are selecting mobile tickets. I just placed a ticket with Tessitura hoping to get some help.
Hey Rosalind,
I think what Luke was referencing is exactly what you say, requiring a guest to create a full account for web purchases. We do that as well. Sadly, that doesn't seem to matter as we've lost numerous chargeback disputes because the mailing address the guest used for the purchase doesn't match the address on the bank account (even though the transaction passed AVS). We have both AVS and hosted payments on for all web purchases. Currently we use WorldPay but will be starting our transition to Merchant Services in the coming weeks. Keeping our fingers crossed that that will help mitigate some of these bad actors.
Feel free to reach out any time. My email is christopherc@dmpa.org. I'm happy to try to help you figure out some solutions. Sadly, everything we are trying is very manual right now to combat this issue.
Chris
We are using Merchant Services (WorldPay). Unless I'm confused, they are one in the same.
If you're using Tessitura Merchant Services you're using Adyen not WorldPay.
Knowledge is power, thank you! My dispute notices say Merchant Services but I sign into WorldPay to answer the disputes.