Hello everyone,
We have been noticing a significant increase in chargebacks. We've noticed that many are buying the tickets, doing a chargeback, and then selling the tickets. We've noticed that some of the cards being used are actually fraudulent cards. We've heard that this may be happening across the country and I wanted to see who else may be noticing this increase and what you all are doing to combat this problem. Do you have any custom reports you use to find potential broker accounts and then what are you doing with those accounts?
Any and all info would be great.
- Chris
Hi Christopher,
We have also been experiencing a waive of chargebacks. They are all filed under as fraudulent charges, even when the tickets have been attended. I spoke to our credit card processing company and they suggested adding a required field for the card's zip code, as banks consider the zip code to be additional authorization. I do not know if this will decrease the amount of chargebacks, but it is supposed to make fighting them easier. Does your purchase path require a card zip code? Additionally, how have you been handling these in the interim?
Best,
Luke
Hey Luke,
My apologies for a very tardy response. We do require a guest to enter a full mailing address for online purchases. We also have AVS and hosted payments on for all web purchases. Unfortunately, that doesn't seem to matter. We have lost many chargebacks that passed AVS to only be told the mailing address on the account doesn't match what is on the guests bank account. We've also lost because the emails don't match (which is a terrible thing to have to match to since a guest can change their email address at any time on their bank account. Sadly what we do is all very manual to manage this issue and it's only getting worse.
Chris