Is there any way to see how many tickets were "printed" via e-ticket vs how many were physically printed? My org is trying to see which one we do more.
Thanks,
Sara
Do you have a unique delivery method for mobile tickets? We use a delivery method like this and then exclude those orders from mail and will call batch prints. Then you should be able to create an analytics dashboard that can look at tickets sold by delivery method. It may not be an exact number but it should give you a good estimate.
But if you want to know exactly which users are printing the tickets, that get a bit more complicated. So when a ticket is printed, a print event is recorded in the database and is viewable from the order in Tessitura. Order History tab when looking through the order screen, History tab when looking at the order through their customer record. Tickets printed by a specific human user will have their userid and RAMP location listed at the far right. E-tickets such as PAH, mobile tickets through TNEW or the appscension app will have a userid like restweb, tessapi, or webapi. And the user location will just be a random database user, it'll probably look like a jumble of letters and numbers. Though we use appscension and when the app "prints" the ticket, the user location is listed as TNMP_WEB_APP, which makes it very easy to distinguish. If you have your own database admin or a report writer, all of this data can be pulled and reported on directly from the T_ORDER_SEAT_HIST table.