We have rolled over next season into TEST. When testing a new subscription order or renewal on TEST TNew, at check out the default method of delivery is Mail My Tickets. I am also able to change the delivery method to Hold at Will Call. We only want Mail My Tickets. In trying to trouble shoot this, I have removed all Hold at Will Call lines in the LTR_TNEW_DYN_SHIPPING_METHOD table. But I still get the option for Hold at Will Call. Subscriptions for our current season are still on sale on our web and the only option for Method of Delivery is Mail My Tickets. Can anyone shed some light on what I need to change to prevent Hold at Will Call as an option?
LTR_TNEW_DYN_SHIPPING_METHOD can be frustrating. In addition to the package entry, check if there are not additional entries for things in the order that are conflicting like PriceType.
Warning: If multiple items in the cart have contradictory entries in the table, all shipping methods available to the Web User will be used. For example, the cart contains Performance A and Performance B. Performance A has one entry in the table for PAHT and Performance B has one entry in the table for HABO. The Web User has access to the PAHT, HABO and Postal Mail shipping methods. Therefore, all three of these shipping methods will be presented to the user because the cart contains this conflict. Regardless of setup, a conflict will always return HABO, even if not associated with the web mode of sale. https://www.tessituranetwork.com/TN_Express_Web_User_Guide/Content/Topics/LTR_TNEW_DYN_SHIPPING_METHOD.htm