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Ticket Location in new Facility

Jan LaRocque
$organization

The Houston Symphony has just added a new facility for some upcoming concerts.  The tickets are selling just fine but the Location doesn't show in the Ticket History record.    Is the facility linked in some way to the creation of the Location code?  Did we miss a step somewhere?

All advice is appreciated.   Thanks.

Jan LaRocque

Houston Symphony

Parents
  • $organization

    Hi Jan,

     

    LP_UPDATE_TKT_HIST is what we run to update the ticket history.

     

    Thanks,

    Bobby Moseley

    Computer Services Manager

    1921 W. Bell

    Houston, TX 77019

    (713) 535-3253

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jan LaRocque
    Sent: Friday, August 27, 2010 8:52 AM
    To: Moseley, Bobby
    Subject: Re: [Tessitura Ticketing Forum] Ticket Location in new Facility

     

    Thanks, Amanda,   That's what I was thinking, but I don't know what that script is.

    Jan

    From: Amanda Freeman <bounce-amandafreeman5080@tessituranetwork.com>
    Sent: 8/26/2010 6:04:01 PM

    First thing that comes to mind is that probably your local script for updating ticket history specifies only certain facilities? Then you'd need to edit it to include the new one. Or if in general there are certain facilities you never want to display location for, you might consider just excluding those, rather than including others. Then you wouldn't have to change it every time you create a new one.

    Another possibility is if the performances in the new facility are in a different season, if your script is running only for specific seasons, as opposed to just running for all active seasons or something, it could be that, and not actually related to the facility itself.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Hi Jan,

     

    LP_UPDATE_TKT_HIST is what we run to update the ticket history.

     

    Thanks,

    Bobby Moseley

    Computer Services Manager

    1921 W. Bell

    Houston, TX 77019

    (713) 535-3253

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jan LaRocque
    Sent: Friday, August 27, 2010 8:52 AM
    To: Moseley, Bobby
    Subject: Re: [Tessitura Ticketing Forum] Ticket Location in new Facility

     

    Thanks, Amanda,   That's what I was thinking, but I don't know what that script is.

    Jan

    From: Amanda Freeman <bounce-amandafreeman5080@tessituranetwork.com>
    Sent: 8/26/2010 6:04:01 PM

    First thing that comes to mind is that probably your local script for updating ticket history specifies only certain facilities? Then you'd need to edit it to include the new one. Or if in general there are certain facilities you never want to display location for, you might consider just excluding those, rather than including others. Then you wouldn't have to change it every time you create a new one.

    Another possibility is if the performances in the new facility are in a different season, if your script is running only for specific seasons, as opposed to just running for all active seasons or something, it could be that, and not actually related to the facility itself.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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