I am creating our summer camp performances, and noticed that only the performances before June 26th are displayed in the production season overview in TNEW. The web publish, default sales and MOS dates are all within valid ranges, but the July summer camp perfs are not displayed. Any ideas why these perfs are not showing up? If I pop the URL slug into the browser, the perf shows up, it's just not displaying on the season overview page.
Thanks!
Hello Joyce!
This is Amelia with Tessitura Network Support. I can see from our records that you also created a Support ticket for this matter. We discovered that per the Documentation:
An event or item will display on the Production Overview/Season page if the following criteria are met:
Today's date falls within the relative Listing/Calendar Maximum Date Range in the Listing/Calendar Filter componentToday's date is within the range of the performance's Web Publish Dates (or these dates are blank)The performance is associated with the same mode of sale as the customer's current session
After you confirmed those three things were true for the events that weren't showing up, you noted that the listing max date range was set to 6 months. After changing that date range to 12 months, you confirmed you were able to see all performances.
If you have any additional follow-up, questions, or concerns though, please let us know any time.
Thanks,
Amelia