We have begin the process of transitioning to Tessitura Merchant Services, have it up and running in Test, and as we meet and discuss, we are running into unanticipated process/workflow snags, such as, what will we do with mail order transactions that arrive with no CVV?
Since TMS requires that we be in "P2PE Only Mode", and require a CVV for any non-internet transaction, what are orgs doing with mail orders, such as season renewal forms, which may include a hand written CC (even if we ask that it not be included that way), with no CVV? In our case we receive a lot of season renewal forms that match that description.
Any tips, suggestions, etc., appreciated.