How to cancel an Invoice?

I think you just paydown the existing invoice by deleting the required number of tickets, put the money On Account, and then pay down the invoice.

1. Load the order
2. Delete the tickets to match to drop in numbers
3. Put the money On Account
4. Done order
5. Go into their account
6. Constituents -> View Invoices
7. Check the Pay box
8. Click Payments
9. Pay down the invoice using the On Account money
10. Ok
11. Save

Neil

Going to have a look at this but I have a question – we don’t want to return/release the seats because that means the order is being canceled, correct? Or do you have to do it and then rebuild it?

Nope, you just lower the number of tickets on the order. Let's say they originally booked 20 Adults and 100 Children. They want to lower it to 16 Adults and 80 Children. You just load the order and delete 4 Adults and 20 children, put the money On Account, and partially pay off the invoice. You can then send them an updated invoice with the new amount owed.

Nope, you just lower the number of tickets on the order. Let's say they originally booked 20 Adults and 100 Children. They want to lower it to 16 Adults and 80 Children. You just load the order and delete 4 Adults and 20 children, put the money On Account, and partially pay off the invoice. You can then send them an updated invoice with the new amount owed.