I'm looking for examples of how other organizations have programmed their TNEW Ticket Exchange and what their exchange policies/procedures are, particularly when it comes to Downgrades. The way our current season is built in Tessitura, we need multiple "Downgrade to Fee" entries for a single production, but TNEW only accepts 1. We're curious if other organizations have encountered this, what the workaround was, or what other institution policies are with downgraded ticket exchanges: i.e. what do you do with the difference of money from the exchange?
We have a customisation, but the details are that for a downgrade you have the option of donating or getting it on a Credit Voucher
Details here https://www.sydneytheatre.com.au/whats-on/ticket-information/ticket-exchanges
Thank you both for your feedback.
Heath, how do you go about putting the credit onto a Voucher? We could potentially go that route, but I'm curious what the steps are from the patron doing the exchange to them receiving the voucher? Does the money go onto Account and then your team manually transfers that onto a voucher? If so, do you have to run a report for all online exchanges made in order to do the voucher conversion? Or does TNEW generate that voucher automatically?
Also, do you notice a significant difference in your performance GL's with the money that is downgraded out of that GL?
Thank you for your time and information!