I'm looking for examples of how other organizations have programmed their TNEW Ticket Exchange and what their exchange policies/procedures are, particularly when it comes to Downgrades. The way our current season is built in Tessitura, we need multiple "Downgrade to Fee" entries for a single production, but TNEW only accepts 1. We're curious if other organizations have encountered this, what the workaround was, or what other institution policies are with downgraded ticket exchanges: i.e. what do you do with the difference of money from the exchange?
We give the patrons the option of donating the difference back to us, or putting it on account.