Good morning friends!
We had our first experience with missing orders from a Windcave transaction. We use an in-house EMV WIndcave device, and discovered yesterday that it will sometimes process the payment, taking the cutsomer's money, and hen not communicating to Tessitura about completeing the order. It so far has happened twice, within a couple days of each other, and we are now worried there might be others we just don't know about yet.
Has anyone experience this phantom payments? Have you found any way to find other payments that this could have also happened to? Or is there any work around to prevent this from happening again?
Thanks!
Shannon Huntley, Tulsa Ballet
Hi Shannon,
We get phantom payments on Windcave (where payment in taken on Windcave but nothing is booked on Tess) but they are usually from our TNEW site. Believe these are often referred to as 'orphan' payments.
Often this is down to customer behaviour or lost connections whilst they are paying for an order.
Finding them can be tricky but we have a couple of daily reports set up showing totals for both Tess and Windcave, so are able to catch any discrepancies quickly. Would be happy to talk through how we find these.
Thanks, Donald