Good morning friends!
We had our first experience with missing orders from a Windcave transaction. We use an in-house EMV WIndcave device, and discovered yesterday that it will sometimes process the payment, taking the cutsomer's money, and hen not communicating to Tessitura about completeing the order. It so far has happened twice, within a couple days of each other, and we are now worried there might be others we just don't know about yet.
Has anyone experience this phantom payments? Have you found any way to find other payments that this could have also happened to? Or is there any work around to prevent this from happening again?
Thanks!
Shannon Huntley, Tulsa Ballet
We've been dealing with this as well.
Been happening for months now. Having to take hours on some days to balance and find the missing orders. Then call the patron to have them redo the order after a refund due to how our Payables/Accounting works at our Non-profit. It's literally the worst part of my work weeks.