Hi everyone. I'm building our 2023 season (July/August), and I'm implementing delayed delivery of print-at-home tickets. I've set the e-ticket release date as 7 days prior to the performance. But I always like to confirm that the PAH ticket is delivering properly with some test tickets both from TNEW and from the application. Of course, with the delayed delivery, I can't get the ticket yet. I did an order with an order date within the 7 days before the performance (6/28/2023 for a 6/30/2023 performance), but I'm still not receiving a PAH ticket email. When I look at the order history, there is still an event date of today (11/7/22). I was wondering if any of you Tessitura whizzes had some suggestions.
Thanks, Lee Ann