Hello - We are preparing to soft launch mobile ticketing. I'm creating education and training materials for our staff and patrons. Materials will include FAQs pages, a how to access mobile tickets video for patrons, and step-by-step instructions.
I'm curious to hear about any FAQs from patrons or unexpected pain points from patrons that may be helpful to be aware of. If anyone has current education or training materials, I'd would be grateful if you'd share as some inspiration.
Thanks,
Nicole
We have had to instruct our patrons to turn off their dark mode when trying to show their bar codes. A number of patrons default their cell phones to dark mode and the bar codes can not be seen.
Good one! Thanks, Amber.