Hello - We are preparing to soft launch mobile ticketing. I'm creating education and training materials for our staff and patrons. Materials will include FAQs pages, a how to access mobile tickets video for patrons, and step-by-step instructions.
I'm curious to hear about any FAQs from patrons or unexpected pain points from patrons that may be helpful to be aware of. If anyone has current education or training materials, I'd would be grateful if you'd share as some inspiration.
Thanks,
Nicole
Hi Nicole,
I would agree with everything people have said already, especially getting staff to confirm with customers where possible that they are encouraged to show their tickets on a mobile device rather than print out.
We did a blog post on this when we rolled it out - was in the form of an interview with one of our staff: https://www.birminghamhippodrome.com/103729-2/ I'm sure how much ti was read but it was useful to have to direct customers to.Also if you want to message me your email address I can send you a copy of our internal briefing document we prepared for staff. Obviously some of it is specific to us, but it might still be useful.
Thanks, Donald
Donald Graham Ticketing Systems & Data Manager Birmingham Hippodrome
Thank you, Donald Graham. I would appreciate seeing your internal briefing. My email address is nicole.wetzell@miamicityballet.org.
Hi Donald Graham, would you mind sending this document to me at shurst@rutheckerdhall.net as well? I would very much appreciate it! Thank you!
Hey Donald,
I'd, too, love toe receive a copy of that document! I came to the forums to look for this very topic. wburgoyne@rockportmusic.org.
Thank you!
No problem - emailed this morning.
Hi Donald, I would greatly appreciate this document as well! The blog post was very helpful, thanks. abishop@freemanfoundation.org
No problem - just emailed.
Hi Donald. Thank you so much for offering. I'm interested. My email is ccoleman@thegilmore.org