Hello - We are preparing to soft launch mobile ticketing. I'm creating education and training materials for our staff and patrons. Materials will include FAQs pages, a how to access mobile tickets video for patrons, and step-by-step instructions.
I'm curious to hear about any FAQs from patrons or unexpected pain points from patrons that may be helpful to be aware of. If anyone has current education or training materials, I'd would be grateful if you'd share as some inspiration.
Thanks,
Nicole
Ditto on the dark mode comment. Also. many of our patrons don't understand that Mobile Tickets are meant to be shown on their phones, not meant to be printed out (as they were used to doing when we did PDFs attached to the email). And there may be a setting that needs to be changed in their browser to print background images if they DO want to print them out (not from the email but from accessing the tickets in their account). If they print from the email (and sometimes the browser), the QR code does not print.
Thank you! Good to know.