Hello, i have had a gentleman on the phone saying that he tried to book his tickets online and it failed, so therefore he attempted to call us and book them. We told him the ususal line of they will release in 30 mins (which is normal for us), but when he called back a few hours later they are still purple and still under his name.
Is there anyway that you can release purple locked seats?
Jennie
I think this is from Footprints, I have it copied and pasted into an 'issues' document!
Normal 0 MicrosoftInternetExplorer4
Some seats show that they are locked on the Seat Map and cannot be sold. How can these be unlocked?
On occasion, a seat or seats that have been previously worked with in Ticket Orders or on the Web may remain locked by the Seat Server process. To unlock such seats, you would: • Go to the Seat Map, and right click on a seat that is locked. • Select “Database Seat No” from the popup window that appears. • Note the number that appears as the <Locked By> number. • In a Query Analyzer window set to the Impresario database, execute the following procedure, replacing #### with the <Locked By> number noted above: TP_CLEANUP_CONNECTION #### This procedure will unlock all seats locked by this <Locked By> number. If other seats are locked by a different process number, repeat these steps for that <Locked By> number.
I actually have a report that runs every morning to check for any locked seats, would you like me to share it?