Hi all
A bit of an unrelated to Tessi question, but I'm hoping to get some ideas from those of you that build and manage tickets in Tessi on how you manage the workflow, particularly in a Museum environment. We have an 'event submission form' which our programs, marketing, education and other teams complete with event details and marketing content for an event page. This is submitted to us in the Tessitura team to build the performances in Tessi and T-New. There is inevitably quite an email chain between us, marketing, our web team and the event submitter which makes it hard to track what's what.
I'd like to implement some kind of job submission/workflow tool which allow our event submitters to complete what they need, forward to marketing to complete, then forward to us, with the ability to comment/question and reroute the job as necessary. I have used a basic Sharepoint workflow tool many years ago in another role, which is the sort of thing I have in mind, but I was really hoping to hear about how you guys all manage this process? Does anyone have any software or app recommendations?
Thanks in advance!
Similarly we get departments to submit one of a couple of forms to the ticketing dept with a week turn around. Application forms for education and artistic are essentially a GA performance with data fields captures into a CSI (or stored procedure if tricky), but we also have forms for standard builds. It's a trimmed down external hire form without the legal.
They are pdfs that we can save to SharePoint and log against our spreadsheet tracker which is ok as there are limited number of users and we all have a stand up every week between TKT/CRM/MKT/EDU. If the builds were spread out further we'd track the work flow using Trello.