We are setting up usage of payment plans for our subscription renewal campaign. I rolled over our subscriptions with default delivery of Mobile Ticketing. However, apparently payment plans won't trigger using that delivery method because they can't be sent if they are not fully paid. To get around this I've created new delivery methods "Payment Plan: Mail" and "Payment Plan: Mobile Ticketing" with a message in the purchase instructions telling the customer to change to one of these delivery methods if they would like to take advantage of a payment plan.
Does anyone else have this same difficulty? Does anyone have a better practice that I can follow in the future? Thanks in advance for any tips to make this easier for myself and our patrons.
Hi Kara,I had no idea this was the case with Mobile tickets, although we only use Mobile tickets to be viewable on My Account; we don't send them by email. I did rollovers using the Mobile ticket delivery method as well, because it was set as the default for our Sub MOS. However, we ran some SQL code to bulk update the delivery method to Mail on all rollover orders. Let me know if you want more info on this.To be honest, I've had a lot of issues with payment plans on TNEW over the last few seasons. We allow patrons to use their On Account funds to pay for their orders, but there is actually a defect connected to that when using payment plans. In general, I find payment plans a bit clunky on TNEW at the moment, and we end up including a lot of messaging on the path, which is not ideal.