Hi All
We have a patron at our venue that is flagged as a warning/handle with care. Now while we dont want to particlarly "ban" him from attending events, we do alert front of house and management when he purchases a ticket over the phone/counter as the staff can see his "flagged patron" constiuency tag and CSI's we have set up for him. We recently had an incident where he attended without knowledge to the Box Office staff as he purchased through TNEW so venue staff were not properly informed and prepared.
My question is, is there a way to set up an alert when a purchase is made through TNEW that goes to myself and other members of management staff when a patron has a particular constituency tag?
Many thanks!
I've used a scheduled version of the Single Sale Order listing. You can use a list, and don't need to specify any seasons and such. Can be as simple as an order date (I did daily...so it was just the day before) and performances in the future.
You can only choose your Web MOS's if you want, but I would leave it wide open as you can catch people that may squeak by new staff members.
I like scheduled reports as they can be emailed to those who need them.