Hi Everyone,
I am interested to hear the different ways that your organisations communicate the varied pieces of ticketing information which often need to be accessed and remembered on the spot due to a customer request.
Items such as
-offers and promos-special events-These seats are on hold because X-Sight lines for this particular show are ___
I am looking for easy methods to communicate these things to the customer service teams, particularly with casual staff coming in and out. I am thinking about implementing a trello project board.
We have used email and shared documents previously but I would like to hear/see some examples of how other orgs are keeping on top of this. Feel free to email me directly emma@statetheatrecompany.com.au
Thanks
Emma
Our call center managers use a Sharepoint site for detailing any updates to their staff. The posts can be pushed to email so that current staff members have immediate access to them, and the site is both scrollable and searchable so casual staff can look through any updates that may have come in during their absence.