We have a flex package (non-fixed seat) which causes a lot of headaches for us in reconcilliation. There was a new method introduced in version 8 or version 9 of Tessitura that allows the non-fixed seats to be assigned to a specific performance without making an exchange of the original purchase.
Can someone give me a quick overview of how this appears in reports? Does the money follow the performances or does it follow the original package sale? Are there any reports that have been built specifically to deal with non-fixed packages?
Thanks
I think I’m still missing something.
I’m still not understanding how no seats are returned when people choose their shows. Are you selling the flex packages as unseated until they choose which performances they want to attend? Or is there a dummy performance you use to hold the vouchers until they choose their shows?
Even without fully understanding, I think price type would be your best bet for determining what shows people are choosing for their flex packages. If you had a price type specific to the flex, it would be easy to run a price type breakdown and see how many flex seats are in each performance.
There are no standard reports built specifically for non-fixed seat packages, though a few will include them with the fixed seat packages.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Kevin,
An important detail. Yes they used 'audit performances' (dummy performances) to hold the vouchers.
Thank you both! We are looking at Price Types now. Suddenly it is looking a bit more manageable. The query I wrote pulled all the sub line item data for the previous year and we are working it through a pivot table in excel. I think we will get what we need soon.
Can't wait until I have t-stats to play with.