We have a flex package (non-fixed seat) which causes a lot of headaches for us in reconcilliation. There was a new method introduced in version 8 or version 9 of Tessitura that allows the non-fixed seats to be assigned to a specific performance without making an exchange of the original purchase.
Can someone give me a quick overview of how this appears in reports? Does the money follow the performances or does it follow the original package sale? Are there any reports that have been built specifically to deal with non-fixed packages?
Thanks
Hi Levi,
I’m not sure what method you are referring to. Could you elaborate on the process you are using to exchange these flex package seats? The only way I know to do an exchange without returning a seat is to pay for the new seat with a payment method. The only recent flex package related change I can think of is the ability to edit which performances are selected for the package without deleting the whole thing and starting over (which was the only option previously). You wouldn’t use that feature for an exchange, though. Or if you did, you would still need to return one of the old seats to pay for the new seats. Hopefully with a little more explanation I, or someone else who reads the thread, can help you out.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com