sub summary status for multiple line items

Carla-

We process subscriptions this way.  We actually don’t use the sub summary at all for seating purposes.  We put all the requests into a CSI that is marked with a category of “subscription seating request” and the activity type is marked for the appropriate series.  That is how we pull and track the requests.  (using the Customer Services Issues Tracking Report).  Does this make sense?  I would be glad to go into more detail if you would like!

Hope that helps!

Amanda Sheehan

Ticket System Administrator

Cincinnati Playhouse in the Park

What is the best way to seat patrons who have multiple series in single order?  We have multiple series and some of our patrons purchase more than one series (Classics, Pops, Kids, etc.).  We also put all series (line items) in a single order number for each patron in order to see the full subscription picture at one glance.  My dilemma is when a patron with multiple series in a single order number makes a change to one of his/her series, but not to others.  Since there is only on subs summary status per order, how would I get the correct information for seating purposes?  Does anyone else process subscriptions this way? 

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Carla-

We process subscriptions this way.  We actually don’t use the sub summary at all for seating purposes.  We put all the requests into a CSI that is marked with a category of “subscription seating request” and the activity type is marked for the appropriate series.  That is how we pull and track the requests.  (using the Customer Services Issues Tracking Report).  Does this make sense?  I would be glad to go into more detail if you would like!

Hope that helps!

Amanda Sheehan

Ticket System Administrator

Cincinnati Playhouse in the Park

What is the best way to seat patrons who have multiple series in single order?  We have multiple series and some of our patrons purchase more than one series (Classics, Pops, Kids, etc.).  We also put all series (line items) in a single order number for each patron in order to see the full subscription picture at one glance.  My dilemma is when a patron with multiple series in a single order number makes a change to one of his/her series, but not to others.  Since there is only on subs summary status per order, how would I get the correct information for seating purposes?  Does anyone else process subscriptions this way? 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!