Hello Collective Hive Mind: Our executive team has asked our ticketing team to honor legacy series seats for certain performances though we have moved completely to a flex package subscription model. Last season our ticketing team managed this with holds, which was not ideal. We've considered managing it with multiple dummy series rollovers to those events where they wish to honor those seats. Our team would need to release the rollover, note the seat location and legacy events, and add them to the flex package. Also, not ideal. Is anyone else honoring/managing legacy series seats? Suggestions, ideas, horror stories, successes? Thanks, in advance. Amy
HI Amy. I suspect that I am failing to understand something, if you create a series out of the events where you want to honor those legacy seats, strictly for internal use, and then role those legacy patrons into it I do not see why you would need to release the rollover. You can go ahead and put the same performances into you Flexible packages and the seats that you rolled your legacy patrons into will be protected in the rolled over orders. Then it simply become a question of how you communicate with those patrons to tell them the great exception you have made for them. Again it seems to simple and I really do suspect I don't entirely understand what it is you want to do. I hope this helps.
Good luck.