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How to track paid, unseated orders?

Brian O'Neill
$organization

I'm trying to track down some orders for a couple of General Admission events that our box office staff did not seat when processing. Is there an easy was to do this? I tried pulling a list but it did not show the unseated. As far as I can tell the only place it shows up is on our GL Summary Report. Can someone help me with this?

  • Former Member
    Former Member $organization

    Hi Brian,

    Try the Single Sale Order Listing report.  You can filter it to show you unseated orders only.

    Good luck!

  • Former Member
    Former Member $organization
    You could use the Order Search feature in Ticket Orders to locate unseated orders for a performance.
     
    Bob

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian O'Neill
    Sent: Thursday, July 22, 2010 4:33 PM
    To: Robert Bell
    Subject: [Tessitura Ticketing Forum] How to track paid, unseated orders?

    I'm trying to track down some orders for a couple of General Admission events that our box office staff did not seat when processing. Is there an easy was to do this? I tried pulling a list but it did not show the unseated. As far as I can tell the only place it shows up is on our GL Summary Report. Can someone help me with this?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    …Or Order Search

     

    Gregg Stickney

    Application Support Specialist/Manager Knowledgebase

    Tessitura Network

    +1 (888) 643-5778, ext. 318

    +1 (330) 835-4507

    +1 (888) 643-5778, ext. 201 (Support Line)

    www.tessituranetwork.com

    gstickney@tessituranetwork.com

    Tessitura Learning & Community Conference, August 8-12, Washington, DC

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mara Hazzard-Wallingford
    Sent: Thursday, July 22, 2010 4:48 PM
    To: Gregg Stickney
    Subject: Re: [Tessitura Ticketing Forum] How to track paid, unseated orders?

     

    Hi Brian,

    Try the Single Sale Order Listing report.  You can filter it to show you unseated orders only.

    Good luck!

    From: Brian O'Neill <bounce-brianoneill8854@tessituranetwork.com>
    Sent: 7/22/2010 3:28:12 PM

    I'm trying to track down some orders for a couple of General Admission events that our box office staff did not seat when processing. Is there an easy was to do this? I tried pulling a list but it did not show the unseated. As far as I can tell the only place it shows up is on our GL Summary Report. Can someone help me with this?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Thanks everyone for the help. Both methods proved quite useful!