I have a web offer set up and have my source number attached to the promo code in TR_WEB_SOURCE_NO but the promo code does not work. The source number works as expected but I can't figure out what I might have done wrong to prevent the password from working. This offer does involve a MOS shift to a new MOS but the new MOS has offers attached as well since I need to use this MOS for more than one offer. (Basically a subscriber pre-sale to all shows and a special offer to a select group of outside subscribers to just one show.) I have also deleted and rebuilt the offer all the way to the campaign level. Any ideas on why the TR_WEB_SOURCE_NO doesn't seem to work correctly. Oh, and just to make me pull my hair out -- it works fine in Test but will not work in Live.
Thanks in advance for any advice,
Elizabeth Carlock
Director, Ticketing Services
The Granada
ecarlock@granadasb.org
Hi Elizabeth, I would suggest opening a help ticket in TASK for this issue.
Gregg Stickney
Application Support Specialist/Manager Knowledgebase
Tessitura Network
+1 (888) 643-5778, ext. 318
+1 (330) 835-4507
+1 (888) 643-5778, ext. 201 (Support Line)
www.tessituranetwork.com
gstickney@tessituranetwork.com
Tessitura Learning & Community Conference, August 8-12, Washington, DC
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Elizabeth Carlock Sent: Tuesday, July 20, 2010 1:47 PM To: Gregg Stickney Subject: [Tessitura Ticketing Forum] Web Offer not working as expected
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