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Rezoning Venue Question

MarcyKate Connolly
$organization

We're working with a consultant to re-scale our hall and and pricing structure for the upcoming season, however, we have been selling subscriptions since February and they are paid, seated, and printed at this point. I had hoped we could create a new zone map to apply to the performances for single tickets, but apparently the facility/zone map cannot be changed after pricing has been established. Is there a way to "expire" a zone map for a show like we can for the price maps? Or is there a way to apply the zone map to a specific MOS such as single tickets?

I suspect the answer to both the above is no, which brings me to the next part of my question: if we take the original zone map and repaint it with the new zones in Facility Manager, how will that affect tickets (subs and pre-sold singles) already sold? Will it ignore them as it does in Season maintenance or will it mess things up?

Any advice on how to accomplish the mid-season rezoning is most welcome!

Thank you,

MarcyKate

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  • Former Member
    Former Member $organization
    Repainting the zone map is definitely the way to go. You may notice that on reports you have more than one sub price in a specific zone or that your capacities by zone could look oversold or that the GP is now based upon your new zoning which may, which may not be what you want.

    Your current sales will not be affected. If you exchange sub seats, the price paid will be applied to the return, but the new seats will be valued at the new price so there could be a difference that may need to be paid, refunded, or sold into a fee depending on how you handle that.

    After you repaint the map and update your price maps, you will need your IT person to run the Facility update scripts so that the new zones go into effect.

    I must say that when we have done this in the past it has always been on just a few sections so a lot of our zone info has stayed the same. I think your biggest issue will be with how your reports look.

    Good luck!
    Nicole

    From: MarcyKate Connolly <bounce-marcykateconnolly4091@tessituranetwork.com>
    To: Nicole Keating
    Sent: Fri Jul 16 20:41:00 2010
    Subject: [Tessitura Ticketing Forum] Rezoning Venue Question

    We're working with a consultant to re-scale our hall and and pricing structure for the upcoming season, however, we have been selling subscriptions since February and they are paid, seated, and printed at this point. I had hoped we could create a new zone map to apply to the performances for single tickets, but apparently the facility/zone map cannot be changed after pricing has been established. Is there a way to "expire" a zone map for a show like we can for the price maps? Or is there a way to apply the zone map to a specific MOS such as single tickets?

    I suspect the answer to both the above is no, which brings me to the next part of my question: if we take the original zone map and repaint it with the new zones in Facility Manager, how will that affect tickets (subs and pre-sold singles) already sold? Will it ignore them as it does in Season maintenance or will it mess things up?

    Any advice on how to accomplish the mid-season rezoning is most welcome!

    Thank you,

    MarcyKate




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  • $organization in reply to Former Member

    Does anyone have any further updates on this topic? We are also mid season and looking at rezoning our hall but have obviously sold many subscription packages already. I have rezoned via Season Maintenance (on our test system) and see that the sold/reserved seats do not get affected, which is great. However, our package seat map still shows the original zones (though the new zone displays when the seat is reserved) - I know it has to do with the composite seat map, but not sure how to resolve this so that the new zones show at the package level as well as the performance level. Secondly, if we were to rezone this way by performance, rather than for all shows, how do we get around the "mixed" zones when trying to purchase a subscription - for example, for the first show the seat may have been rezoned from B to A but for the other 3 shows it is still at B - ideally we would want the package to remain at the B price but this way it is sold as one A and three B seats....

    Are there any other ways that you can suggest that we could do this rezoning mid season?

    Thanks!

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  • $organization in reply to Former Member

    Does anyone have any further updates on this topic? We are also mid season and looking at rezoning our hall but have obviously sold many subscription packages already. I have rezoned via Season Maintenance (on our test system) and see that the sold/reserved seats do not get affected, which is great. However, our package seat map still shows the original zones (though the new zone displays when the seat is reserved) - I know it has to do with the composite seat map, but not sure how to resolve this so that the new zones show at the package level as well as the performance level. Secondly, if we were to rezone this way by performance, rather than for all shows, how do we get around the "mixed" zones when trying to purchase a subscription - for example, for the first show the seat may have been rezoned from B to A but for the other 3 shows it is still at B - ideally we would want the package to remain at the B price but this way it is sold as one A and three B seats....

    Are there any other ways that you can suggest that we could do this rezoning mid season?

    Thanks!

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