RE: Return Subscription & donationalready paid with invoice

Tina Treants $organization over 15 years ago

Anne,

Thanks for your input. I forgot about going into the invoice and paying it off there. Kept thinking about the order part.

Tina

>>> "Revanth Anne" <bounce-revanthanne9441@tessituranetwork.com> 07/14/2010 10:56 AM >>>

è Create a dummy Payment Method.

è Pay the invoice with dummy Payment Method ( Report does not charge as there is no active Invoice).

è Return the actual paid money to the card which customer used to pay the installment and the remaining to the dummy payment method.

If you do that there will be no active invoice and the balance on the Payment Method will be 0. Post the batch and check it.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Tina Treants
Sent: Wednesday, July 14, 2010 12:32 PM
To: Revanth Anne
Subject: [Tessitura Ticketing Forum] Return Subscription & donation already paid with invoice

Hey all,

We need to cancel a subscription and donation that are scheduled for monthly billing (already paid off by invoice). We received a fourth when they placed the order and the next installment is scheduled for 7/15 within the invoice billing process.

I want to be sure of the correct way to cancel this (MOS? Payment method? etc) so that it backs everything out of the proper GL's and their credit card is not charged anything tomorrow and their history is correct.

Thanks in advance for the help.

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