Hey there,
We're looking at how we track requests for accessibility accommodations and how we share this information with FOH staff and are able to reference previous requirements for new orders. I'm wondering if any has a great way that they're tracking:
-Ongoing accessibility requirements for a patron (i.e. permanently uses a wheelchair)
-Temporary Accessibility needs (i.e. in a cast and need accommodations while in cast)
If anyone would like to share how they're tracking this in Tessitura, I'd appreciate it!
Thanks,
Justin
We add a customer service note into the patrons account, and tie it to each performance in the season. For each performance we print the performance customer service log for the house managers, which list these issues for them.