Tracking Accessibility Requests

Hey there,

We're looking at how we track requests for accessibility accommodations and how we share this information with FOH staff and are able to reference previous requirements for new orders.  I'm wondering if any has a great way that they're tracking:

-Ongoing accessibility requirements for a patron (i.e. permanently uses a wheelchair)

-Temporary Accessibility needs (i.e. in a cast and need accommodations while in cast)

If anyone would like to share how they're tracking this in Tessitura, I'd appreciate it!

Thanks,

Justin

Parents
  • We issue a detailed Customer Service note and then we pull that info into an Attendance report that our House Manger pulls each night.
     
    __________________________________________________
    Laura Kirk | Director of Audience Services
    David Geffen School of Drama at Yale | Yale Repertory Theatre |
    203.577.7692 cell
     
    My gender pronouns: she/her(s)
     
Reply
  • We issue a detailed Customer Service note and then we pull that info into an Attendance report that our House Manger pulls each night.
     
    __________________________________________________
    Laura Kirk | Director of Audience Services
    David Geffen School of Drama at Yale | Yale Repertory Theatre |
    203.577.7692 cell
     
    My gender pronouns: she/her(s)
     
Children
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