Can you PAH reprint individual sub line items?

From the docs:

https://www.tessituranetwork.com/Help_System/Content/Ticket%20Printing/Reprinting%20Tickets.htm

Reprinting Individual Tickets

I didn't follow this exactly: I selected the lineitem, then went to the sub lineitem page, checked that the right tickets were selected, then went to print, selected reprint and chose 'Request PAH Reprint", but the entire order was reprinted.

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  • Hi Gawain, 

    You cannot partially reprint a PAH order. Reprints for PAH are "all or nothing." 

    In version 15.1.20, we introduced some enhancements to PAH detailed here. A PAH order can be partially printed for "original prints" i.e. for printing tickets for the first time. This can happen if the entire order is paid, such as if you exchanged a ticket in the original order and wanted the customer to receive just the new ticket. But, this new feature doesn't cover every reprint scenario so you might still be faced with reprinting the whole order.

Reply
  • Hi Gawain, 

    You cannot partially reprint a PAH order. Reprints for PAH are "all or nothing." 

    In version 15.1.20, we introduced some enhancements to PAH detailed here. A PAH order can be partially printed for "original prints" i.e. for printing tickets for the first time. This can happen if the entire order is paid, such as if you exchanged a ticket in the original order and wanted the customer to receive just the new ticket. But, this new feature doesn't cover every reprint scenario so you might still be faced with reprinting the whole order.

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